Improved
Reservation Policy UI Changes
January 22nd, 2026
We're moving cancellation and hotel policies from a checkbox link to being displayed directly on the checkout page – making them more visible and transparent before booking.
Previous State:
- Policies were hidden behind a checkbox link that users must click to view
- Users must check the box to proceed with checkout
New Approach:
- Policies will be pulled out and shown directly on screen during checkout
- Same content (passed from Sabre, Streamline...connection source), just more prominent
- Follows industry standard used by other platforms and traveler expectations.
Why We Did This: This change reduces friction and frustration on both sides:
- Travelers see policies upfront before booking, reducing surprises and complaints later
- Suppliers face fewer disputes from guests who claim they "didn't know" about cancellation terms
- Clear visibility = fewer frustrated calls to your suppliers about policies that were already in place
Bottom Line: This is a transparency improvement that protects both parties. When policies are clear upfront, travelers make informed decisions and suppliers spend less time managing avoidable conflicts over terms that were always there – just harder to find.