Guest Reviews

Purpose: User reviews provide authentic, real-world insights from fellow travelers, often serving as the most persuasive attribute when selecting accommodations. They help potential guests anticipate the strengths and weaknesses of a property, making the reviews an invaluable tool for transparency and trust in the booking process.

• Definition: User-generated feedback reflecting the personal experiences of travelers who have stayed at the property. Reviews typically include star ratings, written feedback, and often photos, providing a candid insight into what guests can expect. These reviews are a critical factor in a traveler’s decision-making process, often outweighing official ratings or property descriptions.
• Source Reviews are powered by Google. These are the same reviews found on Google products like Search and Maps. Property review are automatically updated on a set interval. Nobody has the ability to edit, modify or hide review content; this includes Ripe, Clients, Affiliates and Properties. The purpose of reviews are to inform travelers of real-life experiences from other travelers. Good reviews are the most influential factor in positive conversion, and bad reviews will typically have a negative impact. The best thing a property can do to address negative review(s) is to address the item being mentioned.
• A limited number of reviews are shown on the property detail page due to integration limits. Our partner, Google, returns reviews based on "relevance" which often includes recently posted, and often a blend of positive and possibly negative reviews, in an attempt to provide a full picture.
• Examples of Common Review Factors:
  • Cleanliness: How well-maintained and clean the rooms and facilities are.
  • Service: The friendliness, helpfulness, and professionalism of the staff.
  • Location: Proximity to local highlights, attractions, and conveniences.
  • Value: Perceived value for money considering the cost versus the quality of experience.
  • Amenities: The quality and condition of amenities like Wi-Fi, pools, and dining options.